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Refund and Returns Policy

Overview

100% Guarantee.  We will issue refunds on items that have been legally found to be fraudulent, or unauthentic.   We are here to offer Customer Service to our clients and returns will be accepted under certain conditions which will be determined by the company.  In our 20 years of experience we have not had any issues.  Items are sold with the Letter of Authenticity as described and items will not be refunded due to differing Authenticators and Authentication  opinions.

We are the Memorabilia Experts and part of our services includes authenticating the  collectibles and memorabilia that is sold through our marketplace as well as, utilizing third party authentication services.  Various consultants around the world that have knowledge and education in determining the authenticity of jerseys, bats, gloves, shoes and equipment are consulted to assist in formulating our opinions.  Our opinions are based on the following criteria: Provenance, Tagging, Player Specification Accuracy, and Use.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    To complete your return, we require a receipt or proof of purchase.

    There are certain situations where only partial refunds are granted:

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied.

    Late or missing refunds

    If you haven’t received a refund yet, then please contact us.

    Sale items

    Only regular priced items may be refunded. Sale items cannot be refunded.

    Exchanges

    If an item is defective or damaged please take photos and send it to us directly for review @ [email protected]

    Shipping returns

    To return your product, you should mail your product to: 1801 S. Rainbow Blvd #110 Las Vegas NV 89146

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Need help?

    Contact us at {email} for questions related to refunds and returns.